All prices are quoted in Mexican Pesos; unless otherwise specified, the prices quoted include VAT at the prevailing rates if applicable. Unless otherwise specified, the prices quoted for all serviced property include utilities and taxes. Any extra charges are at the management’s discretion. Payment for bookings must be completed to secure the reservation. If this is not received on time, the Host reserves the right to cancel the booking. Payment for bookings may be made by one of the following methods: Bank Transfer/Wise/Remitly/Revolut is the preferred payment option for Cash payments. All bookings can be placed either through: The Host’s Secure Website/Email/ Phone No(s) Cancellation by the Guest ● The Host may not refund any money due to a cancellation. No-shows on the reservation date are treated as guest cancellations, and no refunds will be made. ● The Host strongly recommends that all guests obtain appropriate travel and personal insurance to cover these charges in case of a cancellation. Cancellation by Mex Reserva: ● If the Mex Reserva cannot honor the booking at the property initially booked, the booking will be relocated to an alternative property at the same rate as initially booked. ● In exceptional circumstances, the Host may find it necessary to cancel the Guest’s booking and reserves the right to do so at any point ● The Host shall make all reasonable efforts to offer a suitable alternative. If this is declared not acceptable by the Guest within 24 hours of them being notified of the change of property, and assuming the cancellation is not as a result of events beyond the Host’s reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions. In that case, the Host will refund any sum paid by the Guest if cancelled prior to the reservation or a refund of the remainder of the booked nights if the Guest has already checked in, which shall constitute a full and final settlement of any liability the Owner or the Host may have to the Guest as a result of such cancellation. Any complaints about the property, its contents, or the Host staff must be made immediately by both of the channels below: contacto@mexreserva.com +52 954 202 0552 All complaints must be notified to the Host as soon as reasonably practicable, as the Host may be required to carry out an on-the-spot investigation and, if necessary, request the Owner to take remedial action. Should you have a complaint, please allow the Host or the Owners the opportunity to put matters right during the Rental Period. The Host will take all reasonable steps to settle the problem. Mex Reserva shall not be liable for any complaint submitted after the completion of the Rental Period. The Host takes the Guest’s privacy and confidentiality seriously. The Host collects (a) information necessary to process the Guest’s booking; and (b) information derived from “cookies”. The Host uses cookies to monitor site usage and related information. The Host does not accept liability for any act, neglect or default on the part of the Owners or any other person, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guests or any one connected with the Rental Period may incur. ● Any losses, damage, or cleaning necessary over and above normal servicing, will be deducted from the Security Deposit. By placing a booking with the Host, the Guest authorizes it to deduct such payment from the Guest’s Security Deposit. ● The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc., must be left clean and tidy at the end of the Rental Period. No items can be removed from the property. ● The Guest will be responsible for reimbursing any damage to the property or its contents, which has occurred due to negligence, willful damage or irresponsible behavior on the part of those occupying the property or their guests. Without delay, such damage must be reported to the Host’s local representatives. The cost of the repair or replacement must be agreed with and paid to the Host.