All prices are quoted in Mexican Pesos; unless otherwise specified, the prices
quoted include VAT at the prevailing rates if applicable. Unless
otherwise specified, the prices quoted for all serviced property include utilities and
taxes. Any extra charges are at the management’s discretion.
Payment for bookings must be completed to secure the reservation. If this is not received on time, the Host reserves the right to cancel the booking.
Payment for bookings may be made by one of the following methods:
Bank Transfer/Wise/Remitly/Revolut is the preferred payment option for
Cash payments will
All bookings can be placed either through: The Host’s Secure Website/Email/
Phone No(s)
Cancellation by the Guest
● The Host may not refund any money due to a cancellation. No-shows on the
reservation date are treated as guest cancellations, and no refunds will be
made.
● The Host strongly recommends that all guests obtain appropriate travel and
personal insurance to cover these charges in case of a cancellation.
Cancellation by Mex Reserva:
● If the Mex Reserva cannot honor the booking at the property initially
booked, the booking will be relocated to an alternative property at the same
rate as initially booked.
● In exceptional circumstances, the Host may find it necessary to cancel the
Guest’s booking and reserves the right to do so at any point
● The Host shall make all reasonable efforts to offer a suitable alternative. If
this is declared not acceptable by the Guest within 24 hours of them being
notified of the change of property, and assuming the cancellation is not as a
result of events beyond the Host’s reasonable control, which shall include
but not be limited to events such as war, civil strife, terrorist activity, labour
disputes, natural or man-made disaster, fire, flood, and adverse weather
conditions. In that case, the Host will refund any sum paid by the Guest if
cancelled prior to the reservation or a refund of the remainder of the booked
nights if the Guest has already checked in, which shall constitute a full and
final settlement of any liability the Owner or the Host may have to the Guest
as a result of such cancellation.
Any complaints about the property, its contents, or the Host staff must be made
immediately by both of the channels below:
contacto@mexreserva.com
+52 954 202 0552
All complaints must be notified to the Host as soon as reasonably practicable, as the Host may be required to carry out an on-the-spot investigation and, if
necessary, request the Owner to take remedial action. Should you have a complaint, please allow the Host or the Owners the opportunity to put matters right during the Rental Period. The Host will take all reasonable steps to settle the problem. Mex Reserva shall not be liable for any complaint submitted after the completion of the Rental Period.
The Host takes the Guest’s privacy and confidentiality seriously. The Host collects
(a) information necessary to process the Guest’s booking; and (b) information
derived from “cookies”. The Host uses cookies to monitor site usage and related
information.
The Host does not accept liability for any act, neglect or default on the part of the Owners or any other person, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guests or any one connected with the Rental Period may incur.
● Any losses, damage, or cleaning necessary over and above normal
servicing, will be deducted from the Security Deposit. By placing a booking
with the Host, the Guest authorizes it to deduct such payment from the
Guest’s Security Deposit.
● The Guest is responsible for taking all reasonable care of the property and its
contents. The property and all equipment, utensils, furniture, etc., must be
left clean and tidy at the end of the Rental Period. No items can be removed
from the property.
● The Guest will be responsible for reimbursing any damage to the property or
its contents, which has occurred due to negligence, willful damage or
irresponsible behavior on the part of those occupying the property or their
guests. Without delay, such damage must be reported to the Host’s local
representatives. The cost of the repair or replacement must be agreed with
and paid to the Host.